Success Story
Shopping center in Gladbeck
with over 270 parking spaces
The challenge
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Handling of different user groups (customers, employees, other long-term parkers)
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For organizational and acceptance reasons, the Center does not wish to deploy control personnel
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Shopping center's reputation could suffer as a result of sanctions
Solution
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Organization of the parking area using license plate scanners and parking ticket machines
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Support and provision of app payment with all common providers
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Parker discount system for center retailers
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Support for parkers and center management through our in-house service hotline
Customer benefits after a short time:
53 %
less
hardware costs
91 %
less
consumables
No
effort and no costs for
staff
Reduced
maintenance and service costs
ParkRaum-Management PRM, LLC
Wetterkreuz 15, Erlangen
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On my birthday, I quickly picked up a few things at Netto and, in my rush, forgot to set the parking disc. €20 fine … More for that little oversight—great.
I immediately wrote to customer service and asked for understanding regarding my situation.
A few hours later, I received the good news that the payment request had been canceled.
It’s nice to know there are still people with heart and common sense who can make a decision without getting bogged down in bureaucratic rules.
People for whom the words "tolerance and goodwill" still mean something.
Many others should take that as an example. -
Unfortunately, due to emotional stress, I had overlooked the fact that I needed a parking disc in addition to the parking ticket, which cost me … More payment notice. I then contacted ParkRaum Management and explained how this had happened. I immediately received a response stating that my request would be processed within 5 days. Today, after 4 days, I received a very kind email informing me that, as a gesture of goodwill, my payment notice had been canceled. I was absolutely delighted by such kindness and humanity and would like to take this opportunity to express my sincere thanks.
Angelika Schwedler -
Canceling the charge was no problem. I hadn't placed my parking ticket where it could be easily seen, and it was … More done as a gesture of goodwill. I haven’t seen this in my hometown or other parts of Germany.
We have already realized over 100 similar spaces for the following customers:
